Work order
White copy for the customer · yellow copy for the company
No. 0427
Nature of the job
Leak under the sink. Found, fixed, tested.
Work carried out
Every visit leaves a written trace: what we found, what we did, the parts we used, the time we arrived and the time we left. You sign, you keep the white copy, we keep the yellow one.
- Repair
- Servicing
- Installation
- Renovation
Date
Tuesday
Called at
8:40
On site at
9:15
Left at
10:05
Printed on the back
The terms of every order
Five lines, printed on the back of the pad, identical for every customer. We read them to you if you ask.
Insured
Ten-year and liability cover
Art. 1 · Your agreement first
Beyond the diagnosis, nothing is done without your written agreement on the price.
Art. 2 · Parts named
Every part used is written on the order, with its reference. The old part is left with you if you want it.
Art. 3 · Times in writing
Arrival and departure times are written in front of you, and you initial them.
Art. 4 · Two-year guarantee
What we fit is guaranteed two years, parts and labour. The order number is all you need.
Art. 5 · The yellow copy stays
We keep every copy. Call in three years, we know what was done at your place.
Boxes on the order
What we are called for
Emergency leak repair
Burst pipe, dripping ceiling or flooded floor, we locate the leak and stop it, day or night.
Starting price
from €89
Blocked drain clearing
Sink, shower, toilet or main drain, cleared mechanically, without damaging your pipes.
Starting price
from €120
Water heater installation
Replacement or first installation, sized for the number of people actually living in the home.
Starting price
from €350
Bathroom renovation
From the plans to the last seal, plumbing, tiling and fittings, with one person accountable.
Starting price
from €3,500
Boiler servicing
The annual service that is legally required, and that catches the breakdown before winter.
Starting price
from €110
Tap and fitting replacement
A dripping tap wastes up to 120 litres a day. Replaced in under an hour.
Starting price
from €70
From the call to the archive
The life of a work order
1
You call
The order is opened at the first call, with its number. You are told when we arrive.
2
Filled in front of you
On site we write what we find and what we propose, with the price, before touching anything.
3
You sign
Work done, parts listed, times noted. You sign and keep the white copy.
4
The yellow copy is filed
It stays with us. Years later, your order number is enough to know what was done.
Rounds
Where our orders are signed
Town
Postcode
We arrive
Bordeaux
33000
under 45 min
Bègles
33130
under 1 hour
Cenon
33150
under 1 h 15
Floirac
33270
under 1 hour
Lormont
33310
under 1 hour
Mérignac
33700
under 1 h 15
Pessac
33600
under 1 h 30
Villenave-d'Ornon
33140
same day
In the remarks box
What customers wrote before signing
Customer remarks
"Ceiling dripping into the kitchen at half past ten at night. Someone picked up, gave me a price, and was outside in forty minutes. The leak was in the flat above and he wrote it all down for the insurance."
Customer remarks
"Third plumber I called about the same blocked drain. The first two poured something down it. This one put a camera in, found a root in the pipe, and it has not come back since."
Customer remarks
"Boiler died on the coldest weekend of the year with a baby in the house. Out on the Sunday, part fitted Monday morning, and the invoice was exactly the figure quoted on the phone."
Free, no obligation
Open a work order
No. given when we call back
Three lines are enough: what is leaking, blocked or broken, and where. We call back to give you a time, and the order is filled in at your door.
In a hurry? Do not fill anything in, just call01 23 45 67 89